Return Policy
Last updated: 12 August 2026
We take care to supply books in good condition. Because books are printed products, return or replacement requests are reviewed only under the conditions below.
ELIGIBLE ISSUES
A request may be considered when the delivered book is physically damaged, has missing pages or a significant printing or binding defect, or when the wrong book was delivered.
REQUEST WINDOW
Contact us within seven days of receiving the order. Requests received after this period may not be eligible for review.
INFORMATION REQUIRED
Provide the order number, a description of the problem and clear photographs of the book, affected pages and packaging. Keep the book and packaging until the review is complete.
ISSUES NORMALLY NOT ELIGIBLE
A request may be declined when damage occurred after delivery; the book has been used, marked, folded, torn or written in; the request is based only on a change of mind or dislike of the content; or the information required to verify the issue is not provided.
REVIEW AND RESOLUTION
After reviewing the request, we will explain the available resolution. Depending on the verified issue and availability, this may be a replacement, refund or another appropriate resolution. A particular outcome is not guaranteed before review.
RETURNING A BOOK
Do not send a book back until support has provided instructions. If a return is required, follow the address and packaging instructions supplied for that case.
INCORRECT ADDRESS OR DELIVERY FAILURE
Customers are responsible for providing complete and accurate contact and delivery information. Additional delivery costs resulting from incorrect information or an unaccepted delivery may be handled separately after review.
CONTACT
For help, use the official contact details shown on this website and include your order number.
